Политика возврата средств
Return Policy
We only accept returns and exchanges on domestic orders within the United States. All international orders are FINAL SALE and may not be returned or exchanged.
Return Timeframe:
We have a 10-day return policy. You have 10 days after receiving your item to request a return.
Custom Made Return:
All Custom Made Pieces are FINAL SALE.
Eligibility for Return:
To be eligible for a return, your item must be in the original packaging, with all tags attached, and in the same condition as when it was delivered.
Return Shipping Fee:
Please note that return shipping fees are the responsibility of the customer. The cost of return shipping will be deducted from your refund amount unless the return is due to a defect or our error.
How to Initiate a Return/Exchange:
To initiate a return or exchange, send us an email at contact@millypark.com. If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return-related questions at contact@millypark.com.
Damages and Issues:
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can resolve the issue.
Exceptions / Non-returnable Items:
Special orders, custom orders, personalized items, and items marked as final sale are not eligible for return, refund, or exchange. Please contact us if you have any concerns about a specific item.
Refunds:
Once we receive and inspect your return, we will notify you of whether the refund was approved. If approved, the refund will be issued to the original form of payment. Please allow 15-30 business days for processing. It may take additional time for your bank or credit card company to process and post the refund.
If more than 30 business days have passed since your return was approved and you haven’t received your refund, please contact us at contact@millypark.com.
International Shipments:
MILLY PARK is not responsible for international shipments lost in transit.